Remediation for Network Packet Loss

Recommended Actions for Network Packet Loss Alert

1.Test Network Performance

• • Use diagnostic tools to measure latency and detect packet loss from a device on the same network.
  • Run tests at different times to determine if the issue is consistent or occurs intermittently.

2. Inspect Cabling and Hardware

• • Check Ethernet cables for visible damage or loose connections.
  • Try a different cable or connect the camera to another switch port.
  • Ensure the PoE switch or injector is operational and not overloaded.

3. Assess Bandwidth and Network Load

• • Excessive video streams or analytics can strain the network.
  • Temporarily lower the camera’s resolution, bitrate, or frame rate to see if performance improves.

4. Verify Network Configuration

• • Ensure the camera and client devices are on the same subnet or correctly routed through VLANs.
  • Check QoS settings to confirm camera traffic isn’t being deprioritized.
  • Avoid chaining unmanaged switches, which can lead to congestion.

5. Check for Wireless Interference (if applicable)

• • For Wi-Fi-connected cameras, evaluate signal strength and look for potential interference or channel overlap.
  • If feasible, switch to a wired Ethernet connection for greater reliability.

6. Restart or Reset the Device

• • Reboot both the camera and the network switch to clear temporary issues.
  • If the problem persists, back up settings and perform a factory reset.