Device & Firmware Support

YourSix has launched a new documentation site that centralizes all product manuals, guides, and technical resources. We are currently in the process of migrating all documentation-related content to this new platform. This move ensures a single, organized location for all technical materials, improving accessibility and keeping all resources up to date.

• New Documentation Portal
• New Supported Devices Directory

Firmware Notice

Device firmware updates have been temporarily paused due to issues identified during our QA process.

YourSix manages firmware updates on your behalf, and as part of that value, we thoroughly test and validate all firmware releases from Axis Communications to ensure quality and security. During our review of their recent release, we identified an issue and are actively working with Axis to resolve it. This pause underscores our commitment to protecting your security and delivering the best possible experience for you and your customers. We will provide an update as soon as Axis delivers a resolution. For any questions, please contact our Technical Support team.

Firmware Support: Latest version of the LTS (Long-Term Support) trackFirmware is a crucial component of any hardware device, enabling users to interact with, control, and manage it. Keeping firmware up to date ensures optimal performance and safeguards against emerging cyber threats.

AXIS Communications provides two firmware management options: the Active Track and the LTS (Long-Term Support) Track. The LTS track, which is recommended for use with YourSixOS, is ideal for users who wish to keep their devices updated while ensuring compatibility with third-party equipment or software. Some newer models may not support LTS firmware, in which case YourSix suggests using the latest Active Track firmware for those models once they are included in the supported device list below.

To integrate a device with the YourSixOS platform, it must meet specific requirements. We recommend updating the device’s firmware to the latest LTS version to ensure it meets the minimum specifications and remains secure. After the device is added to the platform, YourSix will handle ongoing firmware maintenance.

Additional Firmware Notes:

• • For firmware updates to be applied successfully, the device must have a stable network connection and remain online. Devices that are offline or experiencing connectivity issues will not receive updates. Additionally, all devices must meet the platform’s connection requirements to ensure proper update delivery.
  • When staging devices, do NOT use Axis Communication’s firmware tracks 10.4 and 11.7 tracks. Critical issues have been found with these two firmware tracks. Additional known issues exist for firmware tracks 10.7 to 10.11.
  • If the device is compatible with LTS 2024, it should be added to the platform using that firmware version. Please avoid adding devices running AXIS OS 12 (Active Track) to the platform. These devices should be moved to LTS 2024.

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