Remediation for Device Disconnect

Recommended Actions for Device Disconnect

1. Check Power Supply

    • Ensure the camera is receiving power (PoE or external power supply).

    • If using PoE, confirm the switch or injector is functioning and not overloaded.

    • Look for LED indicators on the camera to confirm power status.

2. Verify Network Connection

    • Ensure the Ethernet cable is securely connected and undamaged.

    • Confirm the network port or switch is active and properly configured.

    • If the camera is on Wi-Fi, check the wireless signal strength and credentials.

3. Ping the Camera’s IP Address

    • Use a computer on the same network to ping the camera’s IP.

    • If no response, it may have lost its IP or is isolated by firewall/VLAN settings.

4. Check Firewall and VLAN Rules

5. Reboot the Camera

  • Power cycle the camera via PoE switch or power supply.

  • Wait a few minutes and check if it comes back online.

6. Factory Reset (if necessary)

  • If the device remains unresponsive, follow Axis instructions to perform a hardware reset.

  • Reconfigure the camera and re-add it to the platform.

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